Editing Precision Attributes

To edit a precision attribute:

1. In Resource Manager, go to the folder containing the precision attribute you want to edit, and view the precision attributes in that folder using the Items panel list view.

2. In the Items panel, click on the precision attribute you want to edit. The details of this precision attribute are displayed in the Details panel.

3. Click through the tabs and edit the fields you want to change.

4. To remove a precision attribute from one or more agents, click on the Agents tab and check the boxes of the agents you wish to remove the precision attribute from. Click Remove.

5. To change the precision attribute value associated with an agent, click on the Agents tab, locate the agent you want modify, click on the drop-down arrow beside the precision attribute value and select the new value.

6. Click Save.

Related Information

• About Precision Queues

• Creating Precision Queues

• Deleting Precision Queues