Editing Skill Groups

To edit a skill group:
  1. In Resource Manager, go to the folder containing the skill group you want to edit, and view the skill groups in that folder using the Items panel list view.

  2. In the Items panel, click on the skill group you want to edit. The details of this skill group are displayed in the Details panel.

  3. Click through the tabs and edit the fields you want to change.

  4. To remove agents from a skill group, click on the Agents tab and check the boxes of the agents you wish to remove from the team. Click Remove.

  5. To remove a route association from a skill group, on the Routes tab, click Delete beside the route you want to remove. The route is deleted, and the association with the skill group is removed when the changes to the skillgroup are saved.

    There must always be at least one route associated to a skill group, therefore you will not be able to delete the last route on the skill group.

  6. To edit the details of an existing route that is associated with a skill group, click Edit beside the route, make the required changes, then click Update to confirm the changes. The route details are changed when the changes to the skill group are saved.

  7. Click Save.

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