About Quick Access Lists

Quick Access Lists provide quick access to certain types of articles. It contains lists to provide shortcuts to various types of articles and provides a quick way of getting to this content. Selected lists can be published on the self-service portal.

The articles within these lists can be filtered by Name and Description. Clicking the Filter  button opens the Filter window where you can select the desired filters for the articles list. 

The following lists are created when the application is installed:

  1. Articles About to Expire

  2. New Articles

  3. Popular Articles

  4. Updated Articles

Articles About to Expire

This folder contains a list of articles that are about to expire. Through the Time to expire in days setting, from the Administration Console, the partition administrator can specify the number of days prior to expiration, when the article should be visible in this folder. When an article meets this set time, it appears in the folder. For more details about this setting, see the Administration Console Help.

New Articles

This folder displays a list of articles that have been recently added to the Knowledge Console. It displays the new articles added during a certain time period, for example, the new articles added during the last five days. The evaluation time period is determined by the New Articles Timespan (Days) setting at the partition level. For more details about this setting, see the Administration Console Help.

Popular Articles

This folder contains a list of articles that are used frequently by the knowledge article users. Through the settings from the Administration Console, the partition administrator can define the number of articles to show in the folder, the time interval at which this list should be updated, and the number of days during which the article usage is evaluated to arrive at the most popular article list. The three settings are:

  • Popular articles display count

  • Popular articles update interval in hours

  • Popular articles evaluation period in days

For more details about these settings, see the Administration Console Help. 

Updated Articles

This folder contains a list of articles that have been modified recently. It has articles modified during a certain time period, for example, articles modified during the last five days. The evaluation time period is determined by the Updated Articles Timespan (Days) setting at the partition level. For more details about this setting, see the Administration Console Help.

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