Changing Alias Status

Administrators can change the status of an alias. The application can also automatically set an alias to be active or inactive. The application attempts to connect to an alias three times, and after the third failed attempt, it sets the alias to be inactive.

For the following conditions, the application sets an alias to be inactive and it tries to connect to the alias after ten minutes, and if the problem is solved, the application makes the alias active and starts retrieving the emails:

  • POP3 server is not available because of a network problem, or if the server is stopped for maintenance.

  • Some user is logged in to mailbox through telnet or through some other external client.

For the following conditions, the application sets the alias to be inactive and the administrator has to manually fix the problems, and make the alias active again:

  • If POP3 or IMAP service is not started on the POP3 or IMAP servers

  • If the authentication details provided for the alias are incorrect

To change the status of an alias:

  1. From the Partition and Departments dropdown menu, select a department.

  2. From the Navigation menu, browse to Apps > Email > Aliases.

  3. On the List page, select an alias.

  4. On the Properties page, on the General tab, click the Toggle button in the Status field.

    1. Active: If set to active, the application retrieves incoming emails from this alias and dispatches outgoing emails from the alias. By default the status of an alias is set as active.

    2. Inactive: If you make an alias inactive, the application does not retrieve incoming emails from this alias, but it dispatches outgoing emails from the alias.

  5. Click the Save button.

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