About Aliases

Aliases are email addresses that customers use to contact a company–typically something like support@yourcompany.com or sales@yourcompany.com. They function as entry and exit points for emails processed by the system. The application monitors the active aliases and retrieves emails from these aliases when they arrive in the email server. They are used by the inbound workflows to identify which emails to process through the workflows.

Aliases provide customers with a convenient method for communicating with the company. This helps in avoiding large number of email addresses that customers write to and enables the use of email addresses for specific products, services, sales, etc. The application can have separate aliases for products, services, and departments. For example, a bank may decide to create separate aliases for the different kinds of services they provide such as banking accounts, home loans, car loans, mutual funds, credit cards, etc. Using aliases, the type of customer can easily be identified and routed the query to the concerned department.

Basic authenticated email aliases can be added to email accounts to convert them to OAuth authenticated aliases. For more information, see About Email Accounts.

Related Topics

• About Email Infrastructure

• Creating Aliases

• Changing Alias Status

• Deleting Aliases

• About Email Accounts