Deleting Aliases

Messages sent to a deleted alias are not received by the system even if the email address to which it maps continues to exist on the mail server. Ensure that customers know that the alias that has been deleted no longer exists and provide them with an alternative.

An alias cannot be deleted if:

  • It is configured as the default alias.

  • It is used in an inbound workflow.

If any replies are sent out from a deleted alias, they go out using the default SMTP preferences. For this, make sure the following six default SMTP settings at the partition level have been set.

  • Default SMTP Server

  • Default SMTP protocol

  • Default SMTP Port

  • SMTP Flag

  • Default SMTP user name

  • Default SMTP password

If these settings are not set, the replies from deleted aliases are not sent out to customers.

To delete an alias:

  1. From the Partition and Departments dropdown menu, select a department.

  2. From the Navigation menu, browse to Apps > Email > Aliases.

  3. On the List page, hover your mouse over an alias and click the Delete  button.

  4. A message appears asking to confirm the deletion. Click Yes to delete the alias.

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