Configuring Social Media Accounts for Instagram

Instagram functionality in the application utilizes Facebook APIs and social media accounts in the application by connecting to the company Facebook page. Before configuring the Instagram account, the following must be available:

  1. A Facebook account connected to the application via a Facebook account.
  2. An Instagram account connected to the Facebook page. 

For more information about configuring a Facebook account, see Configuring Social Media Accounts for Facebook.

To configure a social media account for Instagram:

  1. From the Partition and Departments dropdown menu, select a department.

  2. From the Navigation menu, browse to Apps > Social > Accounts.

  3. On the List page toolbar, click the New New Button button.

  4. On the Properties page, set the following:

    1. Name: Provide a name for the account.

    2. Description: Provide a brief description.

    3. Active: Click the Toggle toggle button to set the account to active.

    4. Select a network to configure: Select Instagram. This field is only enabled when creating a new account.

  5. Click the Login with Facebook button.

  6. On the Facebook page that opens, provide the details of the Facebook account that you want to use to post messages on Facebook and click the Login button.

    The username and password of the Facebook account are not stored within the application.

  7. When the access is successfully granted, a Success page is displayed. Copy the access key provided.

  8. Return to the Administration Console and update the following fields:

    1. Access Key: Paste the copied access key. 

    If the password to the Facebook account used for the account in the application is changed, then all tokens generated using old credentials become invalid and must be regenerated. 

  9. Click the Pull Pages button to acquire the pages associated with the Facebook account.

  10. In the Pull Pages dropdown menu, select the desired Instagram page to be connected. The following field automatically populates:

    1. Instagram Account ID : Automatically adds an identification number for the corresponding Instagram page.

    Edit the Instagram Account

  11. Click the Save button.

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