Configuring Social Media Accounts for Facebook

Before configuring a social media account for Facebook, a Facebook account with a Facebook page must be created and available. If there is not a page managed by the account, post functionality is not available for the account. Additionally, all requested permissions must be granted for the social account to function properly. 

If more than one Facebook page is being used, a social media account must be created and configured for each Facebook page. One account in the application cannot be used for multiple Facebook pages. 

A Facebook page only be configured for a single deployment of the application. Configuring the same Facebook page on two or more deployments is not supported.

Facebook accounts configured here can be used for messaging accounts in Chat and Messaging. For more information, see Configuring Facebook Messaging Accounts.

To configure a social media account for Facebook:

1. From the Partition and Departments dropdown menu, select a department.

2. From the Navigation menu, browse to Apps > Social > Accounts.

3. On the List page, select a pre-built Facebook account or click the New  button.

4. On the Properties page, set the following fields:

   1. Name: Provide a name for the account.

   2. Description: Provide a brief description.

   3. Active: Click the Toggle button to set the account to active.

   4. Select a network to configure: Select Facebook. This field is only enabled when creating a new account.

5. Click the Login with Facebook button.

6. On the Facebook page that opens, provide the details of the Facebook account to be configured and click the Login button.

   The username and password of the Facebook account are not stored within the application.

7. In the Facebook page, authorize permissions for the actions that the application is allowed to perform for this Facebook page and click the Okay button. 

8. When the access is successfully granted, a Success page is displayed. Copy the access key provided.

9. Return to the Administration Console and update the following fields:

   1. Access Key: Paste the copied access key.

      If the password to the Facebook account used for the account in the application is changed, then all tokens generated using old credentials become invalid and must be regenerated. 

10. Click the Pull Pages button to acquire the pages associated with the Facebook account.

11. In the Page field, from the dropdown, select the Facebook page to be enabled for this account. 

    

12. Click the Save button.

Related Topics

• Configuring Social Media Accounts for Instagram

• Configuring Social Media Accounts for X