About Purge Jobs

A purge job is a process that runs automatically at a scheduled time, and deletes the data of the selected object based on the specified criteria (such as Email attachments for activities older than 90 days) from the database. The purge job deletes all the object’s data that meet the criteria defined for the job. Users can create multiple purge jobs, but two jobs cannot have overlapping schedules. A job runs only when it is in an active state. 

To avoid conflict with other maintenance operations, select day(s) of week to schedule the purge. After you create a job, it runs automatically on the scheduled date and time. It cannot be started or stopped manually.

A Purge job permanently deletes the data for the selected objects and it cannot be recovered.

What Can You Purge?

  1. Knowledge Portal Session Events: This includes events for knowledge agent portals, self-service portals, and Solve features for activities. Events included are article access, search, and all guided help actions. The Search Phrase used during sessions are not deleted.

  2. Knowledge Authoring: This only includes events for creating, modifying, and deleting articles and folders.

  3. Email Attachments: All types of email attachments. This includes inline attachments.

  4. Email Content and Attachments: Email attachments and content of emails. Activity and case details associated with the email are not purged.

  5. Chat Attachments: All chat attachments.

  6. Chat Transcripts and Attachments: Chat attachment and transcript of chat. Activity and case details associated with the chat are not purged.

  7. Activity & Classification Events: Audit details of activities, cases, categories, and resolution codes. For categories and resolution codes, it only includes events for creating, modifying, deleting, and usage.

  8. User Events: Events for user login, logout and availability changes. This includes license consumption and license release events triggered at the time of login and logout.

  9. Offers Events: This includes all events for Offers- visited, eligible, presented, accepted, rejected, ignored and converted.

  10. Audit Data: This includes all related audit events data related to administrator actions, activity and case audit actions (not including activity and case history), and auditable actions related to workflows. This also includes actions that involve creating, deleting, changing or merging of customer data (customer data, contact data).

  11. Case & Activity:   All case and activity details. Includes case & activity contents, attachments, and event details.
    Task Content and Attachment    

  12. Task attachment and content of tasks: Activity and case details associated with the task are not purged. 


  13. Social Activity Data and Attachment: Social activity data and social activity attachments.

  14. All: All categories of data are purged.

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