Viewing Purge Job History

After a purge job is completed, you can view the history of jobs run from the History tab. It shows the following details:

1. When the purge job started and ended.
2. The amount of data purged and the number of attachments purged by the job. When a job is running to purge all data, you can see the Information button in Data Purged column. When you click the Information button, you can see how many records are purged for each type of data.
3. The status of the job (can be running, completed, or failed), and number of retries for the job (in case the job is not able to run successfully in first attempt).
4. The Additional Information field provides useful information when a job fails or gets aborted. It reflects the reason for a job failure and in case a job is aborted when the criteria is set to Abort purge job if open activities match criteria, it provides details about the departments that have open activities and the number of open activities in each department.

   An email notification is also sent when a job is aborted.

   Special attention is called to the open activities in the Default Exception Queue as this queue generally has activities that are not regularly processed by agents.

To view purge job history:

1. From the Partition and Departments dropdown menu, go to the partition space.

2. From the Navigation menu, browse to Storage > Purge Jobs.

3. On the Purge Jobs page, select a job from the list.

4. Go to the History tab to view history for the selected purge job.

   

Related Topics 

1. About Purge Jobs

2. Creating Purge Jobs