Creating Purge Jobs

Creating a Purge Job involves defining information or three tab, including: 

  • General - name of the job and basic description and status

  • Options - defines the scope of the purge and what is purged

  • Schedule - schedule date/time and frequencies of purge

To create a purge job:

  1. From the Partition and Departments dropdown menu, go to the partition space.

  2. From the Navigation menu, browse to Storage > Purge Jobs.

  3. On the Purge Jobs page, click New New Button.

    A maximum of 25 purge jobs can be created in a partition. 

  4. On the General properties page, go to General tab and provide the following details:

    1. Name: Type a name for the job.

    2. Action for when open activities are encountered: This action is hidden unless a data group is chosen with open activities. Values for settings:

      1. Abort Purge (default)

      2. Purge 

      3. Skip Open Activities (Only available when selected data to purge is not "Case & Activity"

    3. Description: Provide a description for the job.

    4. Status: Click the Toggle button. An alert message appears, read and click Yes to make the job active.

  5. Go to the Options tab and provide the following details:

    1. Data to purge: Set the value for data to purge.

      1. Click Add add button.

      2. From the Select Purge Objects window, select the data to purge from these available options: Knowledge Portal Session Events, Knowledge Authoring, Email Attachments, Email Content and Attachments, Chat Attachments, Chat Transcripts and Attachments, Activity & Classification Events, User Events, Offers Events, All. For details, see What Can You Purge?

      3. Click Done.

        If a purge object is already selected for a different purge job, you cannot associate it with a new purge job. If a purge job is created for All objects, you cannot create a purge job for any other object.

    2. Data older than: From the dropdown menu, either select Number of days or select Specific Date. Depending on what you select, the following fields are visible:

      1. Number of days: Specify a number between 15 to 4000.

      2. Specific Date: Select a date. It must be at least 15 days before the current date.

  6. Go to the Schedule tab and give the following details:

    1. Select when purge job should run: Value is set to Once a week and cannot be changed.

    2. Day on which job should run: Select a day of the week. Default value is Sunday.

    3. Start time: Select a start time.

    4. End time: Select an end time.

  7. For Set a duration for this schedule, provide the following:

    1. Start date: Select a start date for the job schedule.

    2. End date: Select an end date for the job schedule.

  8. Click the Save button.

    After a purge job is created, you cannot change the Data to purge option.

    The history tab is enabled after a purge job is saved. You can only see data when a purge job is completed. For more information about the History tab, see Viewing Purge Job History.

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