Creating Purge Jobs

Creating a Purge Job involves defining information or three tab, including: 

  • General - name of the job and basic description and status

  • Options - defines the scope of the purge and what is purged

  • Schedule - schedule date/time and frequencies of purge

To create a purge job:

  1. From the Partition and Departments dropdown menu, go to the partition space.

  2. From the Navigation menu, browse to Storage > Purge Jobs.

  3. On the Purge Jobs page, click New New Button.

    A maximum of 25 purge jobs can be created in a partition. 

  4. On the General properties page, go to General tab and provide the following details:

    1. Name: Type a name for the job.

    2. Action for when open activities are encountered: This action is hidden unless a data group is chosen with open activities. Values for settings:

      1. Abort Purge (default)

      2. Purge 

      3. Skip Open Activities (Only available when selected data to purge is not "Case & Activity"

    3. Description: Provide a description for the job.

    4. Status: Click the Toggle button. An alert message appears, read and click Yes to make the job active.

    Create Purge Jobs General tab

  5. Go to the Options tab and provide the following details:

    1. Data to purge: Set the value for data to purge.

      1. Click Add add button.

      2. From the Select Purge Objects window, select the data to purge from these available options: Knowledge Portal Session Events, Knowledge Authoring, Email Attachments, Email Content and Attachments, Chat Attachments, Chat Transcripts and Attachments, Activity & Classification Events, User Events, Offers Events, All. For details, see What Can You Purge?

      3. Click Done.

        If a purge object is already selected for a different purge job, you cannot associate it with a new purge job. If a purge job is created for All objects, you cannot create a purge job for any other object.

    2. Data older than: From the dropdown menu, either select Number of days or select Specific Date. Depending on what you select, the following fields are visible:

      1. Number of days: Specify a number between 15 to 4000.

      2. Specific Date: Select a date. It must be at least 15 days before the current date.

  6. Go to the Schedule tab and give the following details:

    1. Day(s) on which job should run: Select a day of the week. Default value is Sunday.

    2. Repeat: Default is set to Every week. 

    3. Start time: Select a start time.

    4. End time: Select an end time.

    5. Time Zone: Select the appropriate time zone for your location.

  7. For Set a duration for this schedule, provide the following:

    1. Start date: Select a start date for the job schedule.

    2. End date: Select an end date for the job schedule.

  8. Click the Save button.

    After a purge job is created, you cannot change the Data to purge option.

    The history tab is enabled after a purge job is saved. You can only see data when a purge job is completed. For more information about the History tab, see Viewing Purge Job History.

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