About User Groups

User groups are a collection of users that share similar functions or roles in the system. Groups make it much easier to manage user accounts. Like users, user groups can also be created in the business partition and departments. The following standard user groups are automatically created in each department which cannot be deleted:

• All Users in Department_Name: Every new user in the department is automatically included in this group.

• Suggestion Reviewers: A user group to identify the reviewers of articles in the default knowledge workflow for processing Suggestion articles, which provides the benefit of being able to quickly add or remove reviewers without having to edit the knowledge workflow. The user group can be edited to suit the needs of the department, however, its name cannot be changed. The Author user role is attached to this group and should not be removed. Any users added to this group have the Author role applied to their account.

User groups can be created at two levels:

• Partition level

• Department level

Related Topics

• About Users

• About User Roles and Actions

• Creating User Groups in the Business Partition

• Creating User Subgroups

• Deleting User Groups