Using AssistGPT Solutions
The prompt templates that are configured through the AssistGPT node can be leveraged in different consoles of the application. These prompts help authors and agents by reducing the time on activities and thereby increasing efficiency.
Using Prompts in Advisor Desktop
AssistGPT for Advisor Desktop is an AI-powered tool that assists agents in summarizing chat conversations, classifying activities, and using the capabilities of generative AI during their conversations with customers. The Advisor Desktop includes system prompts that can be leveraged by agents.
Using Prompts in the Knowledge Console
AssistGPT for Knowledge is a tool designed to help authors by automating the processes of knowledge creation and content optimization. The Knowledge Console offers a variety of prompts that serve specific purposes in the content creation journey, such as crafting an article based on given key points, transforming content into a more digestible format, and inserting metadata into the summary, keywords, and description of an article intelligently. These prompts can be used to create a new article or to improve and restructure an existing one.
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