Logging Out

Automatic Logout

By default, users are automatically logged out if:

  • They close their web browser window

  • They have not performed any action on the system for twenty minutes. This excludes the following pages:

    • Report Viewer

    • Dashboard apps containing reports

    • Resource Manager Bulk Upload Page

If a user has multiple tabs or windows open, any page that is eligible for inactivity timeout triggers a session timeout regardless of any excluded pages that may also be in use. For best performance, it is recommended that users utilize a single tab or window for eGain Analytics.

Manually Logging Out of the Application

To logout of the application:

  1. Click the drop-down arrow beside your user name on the menu bar, then select Logout in the top menu.

  2. After logging out, close your browser session to ensure that no other user can interfere with your account. On logging out, you are also logged out on the Identity Server.

  3. Alternatively, you are automatically logged out of eGain Analytics when you close your the web browser window.

Related Information