Deleting Agents

Deleting an agent or agent supervisor automatically removes that agent from any associated teams or skill groups, including multi-channel skill groups.

Deleting an agent or supervisor agent deletes the associated person as long as there are no other agents or supervisor agents associated with the person. If the person is associated with other agents or supervisor agents, it is not deleted until all associated agents or supervisor agents are deleted.

If an agent is logged in when they are deleted, the agent moves to an error state. To fix this, delete the agent again after they have logged out.

To delete one or more agents:

  1. In Resource Manager, go to the folder containing the agent or agents you want to delete, and view the agents in that folder using the Items panel list view.

  2. In the Items panel, check the box or boxes of the agent or agents to be deleted.

  3. Click Delete.

  4. In the Delete Agent dialog box, select OK. The agent or agents will be deleted.

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