Editing Agents

To edit agents:

1. In Resource Manager, go to the folder containing the agent you want to edit, and view the agents in that folder using the Items panel list view.

2. In the Items panel, click on the agent you want to edit. The details of this agent are displayed in the Details panel.

3. In the Details panel, click on the appropriate tab and make the desired changes.

   If you select the person tab and edit the details for the associated person, then the existing person record is updated when the agent changes are saved.

4. Click Save.

Related Information

• About Agents and Supervisor Agents

• Creating an Agent

• Adding an Agent to a Team

• Deleting an Agent