About Media Files
A media file is a .wav file that is used by IVR to play back prompts and messages to callers. Media files are stored on CVP media servers.
eGain Analytics enables you to upload media files to CVP media servers in the eGain Analytics cluster, and to change the audio associated with an existing media files.
Media File Fields
This table shows the tabs and fields available for media files. These fields are available when the media file is edited.
|
Field |
Description |
Entry |
Default |
Required |
|---|---|---|---|---|
|
Details Tab |
||||
|
Name |
A unique enterprise name for the record. |
Unique. Up to 100 characters. |
The name of the uploaded media file. Changing this value after the media file is uploaded does not affect the file name of the media file on the media file server. |
Yes |
|
Description |
A description of the media file. |
Up to 255 characters. |
Null |
No |
|
File Name |
Not shown when resource is first created. The name of the media file on the media file server. |
Read only. |
The remote name of the uploaded media file. |
Yes |
|
Remote Path |
The path on the media file server where the media file is stored. |
Read only. |
The remote location of the uploaded media file. |
Yes |
|
Media Tab |
||||
|
Servers |
The media file server or servers where the new media file is be uploaded to. |
Select the media file server or servers from the list. |
None |
Yes |
|
New audio file |
The new media file to upload. |
Click Add Files (or Browse), select a media file to be uploaded and click Open. |
None |
Yes |
Related Information