Creating Media Files

To create (upload) a media file:

  1. In Resource Manager, in the Folder Tree panel, select the folder where you want to create the media file resource. This folder must be located on an organization that has a remote equipment mapping to a CVP Operations Console.

  2. In the Folder Tree panel, click Resource, and then click Media File. If the Media File option is not available, then check that the selected folder is on an organization that is mapped to a CVP Operations Console.

  3. If you want to change the location in the eGain Analytics folder tree where the media file will be created, click the drop-down arrow beside Path and select the new location.

  4. Select the media file server or servers where you want to the media file to be uploaded to.

  5. In Remote Path, specify the location where the files are be uploaded to. This is a folder location on the media file server. You may include "/" characters to denote subfolders. If the folder does not exist, it will be created. Note that eGain Analytics does not validate this field, and if it is invalid, the upload will fail.

  6. Click Add File, select a .wav media file and click Open. The .wav files must be either µ-Law 8-bit or A-law 8-bit format. The selected file is added to the list of files to be uploaded. You can click Add File again to add more files if required, or Cancel to remove a file from the list to be uploaded.

  7. Click Upload to upload the media files to the specified location on the selected media file servers. As each media file is uploaded, you will see the upload status.

  8. If an upload succeeds, the media file resource is available immediately in eGain Analytics and on the CVP server. If an upload fails, you can rest the mouse briefly on the upload status to see more information.

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