Associating an Audio File with a Network VRU Script

If Save is not enabled, then either the VRU script name specified on the Details tab is incorrectly formatted or the associated micro-application does not require an audio file. The audio file is saved under the name specified for the media file in the VRU script name field, and will replace any previous audio file.

To set or change the audio file associated with a network VRU script:

  1. In Resource Manager, go to the folder containing the network VRU script you want to edit, and view the Network VRU scripts in that folder using the Items panel list view.

  2. In the Items panel, click on the network VRU script you want to edit. The details of this script are displayed in the Details panel.

  3. Select the Audio tab and click Add Files(s) (may appear as Browse in some older browsers). Go to the folder on your machine where the audio file is stored, select the audio file and click Open.

  4. Click Save to upload the .wav file and save any other changes to the network VRU script.

    If an upload error is reported, contact your system administrator to ensure that Unified CVP Media File Upload has been correctly configured on your system (see the eGain Analytics Installation and Configuration Guide for more details).

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