Editing Network VRU Scripts

If Save is not enabled, then either the VRU script name specified on the Details tab is incorrectly formatted or the associated micro-application does not require an audio file. If you change the audio file, it will be saved under the name specified for the media file in the VRU script name field, and will replace any previous audio file.

To edit a network VRU script:

  1. In Resource Manager, go to the folder containing the network VRU script you want to edit, and view the Network VRU Scripts in that folder using the Items panel list view.

  2. In the Items panel, click on the network VRU script you want to edit. The details for this network VRU script are displayed in the Details panel.

  3. In the Details panel, click on the appropriate tab and make the desired changes.

  4. If you want to add or change the audio file associated with this network VRU script, select the Audio tab and click Add File(s) (may appear as Browse in some older browsers). Go to the folder on your machine where the audio file is stored, select the audio file and click Open.

  5. Click Save.

If an upload error is reported when you try to change the audio file, contact your system administrator to ensure that Unified CVP Media File Upload has been correctly configured on your system (see the eGain Analytics Installation and Configuration Guide for more details).

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