Creating Network VRU Scripts

Details Tab

Name

A unique name for the record.

Note: This may not be the same as the name by which the item is known on the remote equipment (Enterprise Name on the Advanced tab). Changing this name will not change the enterprise name or the name on the remote equipment. Changes to the name on the remote equipment will be reflected in the enterprise name, but under some circumstances, may not change the name shown here.

Unique. Up to 32 characters, alphanumeric, period, and underscore characters only. Must begin with alphanumeric.

Null

Yes

Description

A description of the record.

Up to 255 characters.

Null

No

Path

Only shown when resource is first created. The location in the folder tree where the resource is to be created.

Click on the drop-down arrow to show the folder tree, then select the required location.

Current location in folder tree.

Yes

Network VRU

The network VRU to associate with this Network VRU Script.

Select from list of available Network VRUs. If you do not have permission to access at least one Network VRU then you will not be able to create a Network VRU Script and will see a warning message instead.

Default Network VRU

Yes

VRU Script Name

The name of the VRU Script.

Up to 39 characters. This is a composite string identifying the micro-application to run, the name of the associated media file (if applicable) and any options that need to be specified for that micro-application.

The format of this string is specified in the Configuration and Administration Guide for Cisco Unified Customer Voice Portal, section "Writing scripts for Unified CVP".

The VRU Script name must be unique on the Network VRU.

Null

Yes

Configuration Parameter

A string to be passed to the Network VRU when the script runs to specify static options in the script.

Up to 255 characters. The contents of this string depend on the micro-application that is specified as part of the VRU Script Name field above.

The format of this string is specified in the Configuration and Administration Guide for Cisco Unified Customer Voice Portal, section "Writing scripts for Unified CVP".

Null

No

Timeout

The number of seconds to wait for a response after the script starts executing.

0 to 2147483647.

0

Yes

Interruptible

Whether the execution of the script can be interrupted.

Check box. Select if the script execution can be interrupted, for example, when an agent becomes free to handle a call.

Unselected

No

Overridable

Whether the script can override the interruptible status during execution.

Check box. Select if the script is allowed to make itself interruptible or non-interruptible while executing.

Unselected

No

Audio Tab (not available when item is first created)

New Audio File

The file information of the audio file to associate with the VRU script.

Click Add File(s) (or Browse), and locate the required .wav file on your system. Click Save to upload the .wav file to the server.

Null

No

Advanced Tab

Enterprise Name

The name used to identify the item on the remote equipment. Leave blank to auto-generate a unique name.

Note: If the item is created by importing from the remote equipment, this name will match the eGain Analytics name (Name on the Details tab). Changes to the name on the remote equipment will be reflected here, but under some circumstances, will not affect the eGain Analytics name.

Unique. Up to 32 characters, letters, numbers, and underscore characters only. Must begin with letter or number.

From Name

Yes

Department

(Only shown for organizations that are not small contact center organizations, and are associated with Unified CCE instances running Unified CCE version 10.5 or later). The department that this resource is associated with.

Select from the drop-down list of available departments.

None

No

Active From Date

The date from which this Network VRU Script will be active within the system.

Select date from calendar.

Current Date

Yes

Active To Date

The date after which this Network VRU Script will be deleted from the system.

Either leave Forever checked, or uncheck Forever and select date from calendar.

Forever

No

Custom Data Tab

Key

The key for this custom data item.

Unique. Up to 50 characters, alphanumeric, period, and underscore characters only. Must begin with alphanumeric.

If this resource type has default keys defined in a custom data template, there will be a an initial entry for each default key.

Either an entry for each default key, or null if no default keys.

No

Value

The value to associate with this key.

Up to 500 characters.

To add a new custom data key-value pair, complete both fields, and click Add. You can have a maximum of ten custom data key-value pairs.

To edit an existing key-value pair, rest the mouse briefly on the entry, select the edit icon ( ) and make your changes. Then select the tick to confirm the change, or the cross to undo the change.

To delete an existing key-value pair, rest the mouse briefly on the entry, select the delete icon ( ), then click OK to confirm the deletion.

Note: For predefined default keys you cannot delete the entry or edit the key field. You can only edit the value field.

Null

No, for predefined default keys. Yes if new key being defined.