Copying Departments

You can copy an existing department and some of its contents to create a new, duplicate department. When you copy a department, there is an established structure, and you can edit the resources available in the department according to the business requirements. Copying departments saves time and eases the task of creating multiple departments.

The following table describes how objects in a department are copied:

Object Name	Notes
Objects in the Administration Console
Aliases	Copied as in original department with the following exceptions: Email address is copied as address_new_department_name Status is always set as Inactive User name is copied as username_new_department_name
Blocked file extensions	Copied as in original department
Calendars, Day Labels, Shift Labels	Copied as in original department
Chat Entry Points	Copied as in original department
ClicktoCall Entry Points	Copied as in original department
Classifications	Copied as in original department
Data Adapter Links (Access and Usage)	Copied as in original department
Data Masking for Email and Chat Channels	Not copied
Delivery Exceptions	Copied as in original department
Department share	Department shares and foreign users are copied
Dictionaries	Copied as in original department
Macros	Copied as in original department
Monitors	Copied as in original department
Products	Copied as in original department
Queues	Copied as in original department
Service levels	Copied as in original department
Settings	Copied as in original department
Transfer Codes	Copied as in original department
User Groups	Copied as in original department
User Roles	Copied as in original department
Users	Copied as in original department with the following exceptions: User name is copied as username_new_department_name Licenses of users are not copied Actions, Roles, and Permissions are copied. Note: Permissions are disabled for the copied users until licenses are assigned to them.
Workflows	Copied as the original department with the following exception: The Active field of workflows is set to No.
Screen Attribute Settings	Copied as in the original department
User Attribute Settings	Copied as in the original department
Activity Types	Copied as in the original department
Social Accounts	Copied as in the original department
Social Streams	Copied as in the original department
Objects in the Knowledge Console
Knowledge Base	Copied as the original department with the following exception: User created folders and articles are copied and same as original department.
Article Types and Templates	Copied as the original department
Knowledge Workflows and Stages for Workflows	Copied as the original department
Article Bookmarks	Not copied
Topics and Portals	Not copied
Case Bases	Not copied
Profiles	Not copied

To copy a department:

From the Partition and Departments dropdown menu, go to the partition space.
In the Navigation menu, browse to Departments > Departments.
On the List page, locate the department you want to copy.
In the Actions column, click the Options button.
From the dropdown menu, select the Create Copy option.
In the Copy Department window that appears, provide the name of the new department and click Okay to create a copy of the department.

The following characters are not allowed in the name: ! # $ % ^ * = ( ) [ ] ; : ' " | < > , / ? + \{ \}

Copy Department Window

Copying Departments

To copy a department:

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