About Departments

Every organization needs to form various departments to meet its requirements and divide their workforce accordingly. Departments enable users to form a mirror of the departments of the company. A partition-level user can view all departments in the partition, whereas a department-level user can only view his own and shared departments.

A department administrator has the power to control and manage a department. This is made possible via the resources available in each department. The following business objects are available in departments:

• Chat

• Email

• Data Masking

• Secure Messaging

• Calendars

• Classifications

• Macros

• Queues

• Service Levels

• Workflows

• Data Adapters

• Dictionaries

• Personalization

• Users

• Tools

• Settings