About Secure Messaging

The importance of maintaining a safe and secure correspondence with customers is paramount. As the interactions between agent and customer become more complex, it can become necessary to exchange confidential information that cannot be relayed through other contact channels. Services such as banks or hospitals, for instance, need to be able to relay confidential information to their customers and patients without the risk of compromising sensitive information. Due to the fact that exchanging information through email carries its own innate risks, another method of communicating sensitive information to customers has been made available through secure messaging.

Secure messaging is a feature that allows businesses to create secure message centers for their customers. Customers can log into their inboxes in the secure message center portals to view, compose, or respond to emails with agents, who can then reply on the same secure channel. This helps ensure that sensitive information shared during this exchange between agent and customer are not exposed to external networks and are thus put at less risk.

Related Topics

• Secure Message Center

• Configuring Secure Message Center

• Configuring Secure Message Notifications

• Obtaining Secure Message Center URL