Sharing Department Resources

Some resources can be shared with other departments.

To share resources with other departments:

1. From the Partition and Departments dropdown menu, go to the partition space.

2. In the Navigation menu, browse to Departments > Departments.

3. On the List page, select a department.

4. On the Properties page, on the Sharing tab, do the following:

   1. In the Departments section, click the Add  button and select the department with which you want to share the resources.

   2. In the list of departments, in the Activities column, click the Toggle button to share activities with a particular department. By default, activities are not shared between departments.  When you share activities, all users of the selected department are able to see the activities from your department. Users do not need to be foreign users in your department to view the activities.

   3. In the list of departments, in the View Chat Transcript column, click the Toggle button to share chat transcripts with the agents of the other department.  When chats from this department are transferred to the other departments, the agents of the other department can view the transcripts of the conversation between the customer and the transferring agent. By default chat transcripts are not shared between departments.

   

5. Click the Save button.

Related Topics

• About Departments

• Creating Departments

• Copying Departments