Supported Attachments for Channel Interactions
The following file types and sizes can be sent as attachments during agent and customer interactions. The file types and sizes are separated and displayed by channel.
|
Channel |
File Extension |
Maximum Size Allowed |
|---|---|---|
|
Apple Messages for Business |
All file types allowed |
10 MB |
|
|
.jpg, .gif, .png, .3g2, .3gp, .3gpp, .asf, .avi, .dat, .divx, .dv, . |
5 MB |
|
SMS |
.gif, .jpeg, .png, .pdf, .doc, .xls, .txt, .jpg, .docx, .xlsx |
500 KB |
|
X |
.jpg, .gif, .png, .webp, .mp4, .mov, .jpeg |
5 MB |
|
|
.jpg, .jpeg, .png, .mp3, .mp4, .ogg, .amr, .pdf |
5 MB |
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