Agent (Read Only) Role

The various actions assigned to the Agent (Read Only) role are listed in the following table:

Resource Name	Actions Permitted
Agent desktop	View
Activity	Print
Case	Print
Categories	View
Customer	View Customer, View Association
Filter Folder (Inbox Folder)	Create, Delete
KB Folder	Suggest Article, View Personal Folder, View Folder
Macros	View
Notes	View
Product Catalog	View
Resolution Codes	View
Routing Queue	View
Search Console	View Search Console
System Resource (Agent Console)	View
Usage links	View, Execute
User	View