Author Role
The various actions assigned to the Author role are listed in the following table:
Resource Name |
Actions Permitted |
---|---|
Add Article Template |
View |
Article Type Folder |
View |
Categories |
View |
Channels |
View |
Compliance Policy |
View |
Expertise |
View |
Guided Help Profiles |
View |
KB Folder |
Delete Notes, Manage Bookmarks, Manage Personal Folders, Add Notes, Manage Suggestions, Import Article, Suggest Article, Delete Article, Edit Article, Create Article, Create Folder, Delete Folder, Edit Folder, View Folder, Own Folder, Associate Article with Topics, View Personal Folder, Print Article, Delete Lists, Edit Lists, Create Lists, Own Article |
Locations |
View |
Macros |
View, Create, Delete, Edit |
Messaging |
Create Message, Delete Message |
Manage Stage |
View |
Notes |
View, Add, Delete |
Personalization |
View Personalization Objects |
Portal |
View, Create, Edit, Copy, Delete |
Preference Group |
Edit |
Releases |
Search, Manage Suggestions, Manage Release, Author, Create, Export Case Base, Make Suggestions, Import Case Base |
Report |
View, Run, Edit, Delete, Create, Schedule |
Resolution Codes |
View |
Saved Search |
Create, Delete, Edit |
Search Console |
View |
System Resource (Knowledge Console) |
View |
System Resource (Agent Console) |
View |
Text Editor |
Edit HTML source for articles |
Topic |
Copy, View, Delete, Edit, Create, Cut |
User |
View |
User Group |
View |
The following actions have to be explicitly assigned to authors, if you want them to be able to do the associated tasks:
Resource Name |
Actions Permitted |
---|---|
Portal |
Launch a Knowledge Promotion, Launch all Knowledge Promotions, Generate Sitemap, Import Template Folder, View Staging Portal, View Author Portal |
Knowledge Console. |
Import Translations, Export Translation, Export Related Questions |
KB Folders |
Reset Lock |
Article Template |
Create, Edit, Delete |
Article Type Folder |
Create, Edit, Delete |
Knowledge Workflow |
View, Create, Edit, Delete |
Manage Stage |
Create, Edit, Delete |
Compliance Policy |
Manage |
Related Topics