Author Role

The various actions assigned to the Author role are listed in the following table:

 

Resource Name

Actions Permitted

Add Article Template

View

Article Type Folder

View

Categories

View

Channels

View

Compliance Policy

View

Expertise

View

Guided Help Profiles

View

KB Folder

Delete Notes, Manage Bookmarks, Manage Personal Folders, Add Notes, Manage Suggestions, Import Article, Suggest Article, Delete Article, Edit Article, Create Article, Create Folder, Delete Folder, Edit Folder, View Folder, Own Folder, Associate Article with Topics, View Personal Folder, Print Article, Delete Lists, Edit Lists, Create Lists, Own Article

Locations

View

Macros

View, Create, Delete, Edit

Messaging

Create Message, Delete Message

Manage Stage

View

Notes

View, Add, Delete

Personalization

View Personalization Objects

Portal

View, Create, Edit, Copy, Delete

Preference Group

Edit

Releases

Search, Manage Suggestions, Manage Release, Author, Create, Export Case Base, Make Suggestions, Import Case Base

Report

View, Run, Edit, Delete, Create, Schedule

Resolution Codes

View

Saved Search 

Create, Delete, Edit

Search Console

View

System Resource (Knowledge Console)

View

System Resource (Agent Console)

View

Text Editor

Edit HTML source for articles

Topic

Copy, View, Delete, Edit, Create, Cut

User

View

User Group

View

 

The following actions have to be explicitly assigned to authors, if you want them to be able to do the associated tasks:

 

Resource Name

Actions Permitted

Portal

Launch a Knowledge Promotion, Launch all Knowledge Promotions, Generate Sitemap, Import Template Folder, View Staging Portal, View Author Portal

Knowledge Console.

Import Translations, Export Translation, Export Related Questions

KB Folders

Reset Lock

Article Template

Create, Edit, Delete

Article Type Folder

Create, Edit, Delete

Knowledge Workflow

View, Create, Edit, Delete

Manage Stage

Create, Edit, Delete

Compliance Policy

Manage

Related Topics