Knowledge Manager Role

The various actions assigned to the Knowledge Manager role are listed in the following table:

Resource Name	Actions Permitted
Article Template	View, Create, Edit, Delete
Article Type Folder	View, Create, Edit, Delete
BotMaster	Manage Intent Engine
Categories	View
Channels	View
Compliance Policy	View, Create, Edit, Delete
Expertise	View, Create, Edit, Delete
Guided Help Profiles	View, Create, Edit, Delete
KB Folder	Delete Notes, Manage Bookmarks, Manage Personal Folders, Add Notes, Manage Suggestions, Import Article, Suggest Article, Delete Article, Edit Article, Create Article, Create Folder, Delete Folder, Edit Folder, View Folder, Own Folder, Associate Article with Topics, View Personal Folder, Print Article, Delete Lists, Edit Lists, Create Lists, Perform Find and Replace, Own Article
Knowledge Workflow	View, Create, Edit, Delete
Locations	View, Create, Edit, Delete
Macros	View, Create, Delete, Edit
Manage Stage	View, Create, Edit, Delete
Messaging	Create Message, Delete Message
Notes	View, Add, Delete
Personalization	View Personalization, Manage Personalization
Portal	View, Create, Edit, Copy, Delete
Preference Group	Edit
Releases	Search, Manage Suggestions, Make Suggestions, Manage Release, Author, Create, Export Case Base, Import Case Base
Report	View, Run, Edit, Delete, Create, Schedule
Resolution Codes	View
Saved Search	Create, Delete, Edit
Search Console	View
System Resource (Knowledge Console)	View
System Resource (Agent Console)	View
Text Editor	Edit HTML source for articles
Topic	Copy, View, Delete, Edit, Create, Cut
User	View
Restore from Recycle Bin	Restore

The following actions have to be explicitly assigned to Knowledge Managers, if you want them to be able to do the associated tasks:

Resource Name	Actions Permitted
Portal	Launch a Knowledge Promotion, Launch all Knowledge Promotions, Generate Sitemap, Import Template Folder, Publish from Staging
Knowledge Console	Import Translations, Export Translation, Export Related Questions
Knowledge Folders	Reset Lock