Social Media Manager Role

The various actions assigned to the Social Media Manager role are listed in the following table:

Resource Name	Actions Permitted
Activity	Create, Publish
Case	Create Case
Preference Group	Edit (This action allows users to edit social settings)
Social Resources (Social Adapters)	View, Edit, Create, Delete
System Resource (Social Console)	View Social features in the Advisor Desktop
System Resource (Agent Console)	View
System Resource (Administration Console)	View