Supervisor (Read Only) Role

The various actions assigned to the Supervisor (Read Only) role are listed in the following table:

Resource Name	Actions Permitted
Activity	Print
Aliases	View
Blocked File Extension	View
Case	Print
Categories	View
Chat	Monitor Chat Activity
Chat Resources	Create, View, Edit, Delete
Chat Template Set	Create, View, Edit, Delete
Customer	View, View Association
Delivery Exceptions	View
Filter Folder	Create, Delete
KB Folder	View Folder, View Personal Folder, Suggest Article
Macros	View
Monitor	Manage
Notes	View
Product Catalog	View
Report	View, Run
Resolution	View
System Resource	View Agent Console
System Resource	View Reports Console
Routing Queue	View
Usage-Links	View, Execute
User	View