Offers

About Offers

An offer is a personalized invitation to a website visitor (customer). It usually appears in a small dialog box. An offer might invite the visitor to view additional content or promotions, interact with an agent, submit an inquiry, or even provide feedback through surveys.

Offers are imported into eGain Analytics from eGain servers in your installation. For more information about eGain offers, see the eGain Administrator's Guide to Offers Console.

Working with Offers

In this release of eGain Analytics, offers imported from eGain are read-only.eGain Analytics supports the following actions for offers imported from eGain:

• Using offers in reports (see About Reports)

• Using the classic Resource Manager to view offer details and history (see About Resource Manager)

• Displaying offer details in the Resource Manager gadget grid, provided Show All is selected (see Resource Manager Gadget)

• Moving offers to a different location in the eGain Analytics folder structure, using either the classic Resource Manager (see Moving Resources) or the Resource Manager gadget.

Related Information

• About eGain Resources

• Offer Banners