About eGain Resource Types

The following eGain resource types can be imported, viewed and used in reports:

• Aliases

• Departments (imported as eGain Analytics organizations)

• Entry points

• Offers

• Offer Banners

• Queues

• Users (imported as an eGain Analytics agents)

• User Groups

• Web pages (imported as eGain Analytics content URLs).

Related Information

• About Resources