Updating Releases

You only need to update a release when you have made changes to the case base structure (i.e. cases, questions, control actions, etc). If you have changed the content of articles, these changes take effect automatically.

Updating QA Releases

To update a QA release:

  1. In the Navigation Menu, navigate to Authoring > Case Bases.

  2. On the Case Base page, select a case base.

  3. In the Case Base pane, click the Edit button.

  4. Select the Manage Releases option.

  5. From the Manage releases tab, select a QA release you want to update.

  6. From the Actions column, click the More More button.

  7. From the dropdown menu, select the Run option.

  8. In the Run Release window, select one of the following options:

    • Update QA release: Select this option if you just want to update the QA release.

    • Update/ Create Live Release from QA Release: Select this option if you want to update the QA release and also want to create the live release.

      Update a QA release

  9. Click the Done button.

Updating Live Releases

To update a live release:

  1. In the Navigation Menu, navigate to Authoring > Case Bases.

  2. On the Case Base page, select a case base.

  3. In the Case Base pane, click the Edit button.

  4. Select the Manage Releases option.

  5. From the Manage releases tab, select a live release that you want to update.

  6. From the Actions column, click the More More button.

  7. From the dropdown menu, select the Run option.

  8. In the Run Release window, select one of the following options:

    1. Update Live Release from Author Release: Select this option to update the live release from a QA release.

    2. Update/ Create Live Release from QA Release: Select this option to update or create the live release from a QA release.

      Update a live release

  9. Click the Done button.

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