Article and Folder Restoration Scenarios

1.

Restore article without references

An article is deleted with no article-to-article links or macros.

The article is fully restored, including links to attachments, associated topics (except user-defined topics), and personalization objects.

2.

Restore article with valid references       

An article with article-to-article links, reference articles, or macros is deleted, and the referenced articles or macros are not deleted.

The article is fully restored, with all valid references intact. Links to attachments, topics, and personalization objects are restored.

3.

Restore article with missing references

An article with article-to-article links or macros is deleted, and the referenced articles/macros are also deleted.

The article is partially restored. Missing references stay broken. A warning message is displayed informing users of partial restoration due to missing references before starting the restoration process.

4.

Restore an article when references are restored afterward

A referenced article is restored AFTER restoring the main article.

The broken links must be manually updated — they do not auto-resolve.

5.

Restore article when references are restored beforehand

A referenced article is restored BEFORE restoring the main article.

The links to other articles are restored automatically. (Note: Not applicable for macros.)

6.

Delete folder and restore folder

Delete a folder and then restore it.

Folder and all articles inside are restored.

7.

Delete article, then folder, restore article

Delete an article. Now, delete the folder and then restore the article.

Article is restored under the Project Reports folder (if it exists)

8.

Delete article, then folder, restore folder      

Delete an article and the folder housing that article. Restore only the folder.

Folder restores with remaining articles. Deleted article remains deleted.

9.

Restore both separately

Delete an article and a folder. Restore article first, then folder.

Folder conflict resolved: system creates a duplicate folder with a timestamp.

10.

Delete folder with referenced articles (partial deletion)

Delete the folder which houses articles used in the following scenarios and restore it:

• Top/bottom popular article list on portal.

• Announcement article in portal.

• Macro in another article.

• In guided help.

• Process notification.(Suggestion approval process)

• Workflow notification.

• Subscription notification.

• Note: Folder on which the deletion is performed is visible in the Knowledge Console as the referenced articles are not deleted. In the Recycle Bin, the folder’s name is appended with the “Partially Deleted” tag to denote the same. 

• A timestamp suffix is appended to the restored folder to avoid conflicts, and new hierarchy is created according to original hierarchy at the time of deletion for every partial restore operation. 

• If there are multiple instances of the same partially deleted folder in the recycle bin, for every restore, a new hierarchy is created which is same as that at the time of deletion and folder will be restored in newly created hierarchy.

11.

Delete a subfolder with articles that have no references.

Delete a subfolder when the parent folder is not deleted and restore it.

The content of the deleted subfolder is merged into the parent folder if it is not deleted or moved.

Delete a subfolder, when other folder from the parent hierarchy is deleted or has been moved, and restore the deleted subfolder.

A new folder hierarchy is created according to the original hierarchy at the time of deletion. Time stamp suffix is appended to folder names wherever applicable

12.

Delete a parent folder after deleting the subfolder 

Delete a parent folder after the subfolder is deleted and restore the subfolder.

The system creates a duplicate parent folder and restores the subfolder within the parent folder. 

13.

Workflow state reset

An article is restored.

The article’s workflow resets to Draft stage. Workflow is reapplied based on current article type and folder

14.

Missing article type

An article’s original type is deleted.

The restored article is assigned the General article type.

15.

Related article hard delete

An article is deleted along with related articles.

Related articles must be manually re-associated. Restoring the main article does not automatically restore related links.

16.

Restore article folder hierarchy

An article is restored, but its folder was deleted.

The folder and its hierarchy are automatically restored.

17.

User-defined topics

A user-defined topic linked to a deleted article is also deleted.

The topic must be recreated and explicitly relinked.

18.

System topics from folders

A folder topic is deleted along with an article.

When the folder is restored, its system topics auto-link back to restored articles.

19.

Inline images & attributes

An article with inline images and custom attributes is restored.

Images and attributes are restored unless they are deleted separately.

20.

Restore articles with deleted tags

Tags are added to an article, then the article and tags are deleted. The article is restored later.

The restored article still displays the deleted tags in the article content (not in the Personalization section under Properties). To remove them, the user must check out the article and manually update the tags.

21.

Naming conflicts

A restored article, macro, or folder conflicts with an existing name.

A warning message is displayed before the restore action is confirmed and a timestamp is appended to resolve the conflict.