About Instant Answers Reports

Instant Answers is an AI-powered capability which identifies a user’s intent from their search phrase, and then guides them to the best content. It is superior to a traditional search since it will select and return a specific extract from within an article, rather than expecting the user to read a full article or list of articles themselves. Instant Answers can also create a generative response adapted from one or more articles.

To measure whether Instant Answers is successfully finding and/or generating useful content for your users, the following reports are available:

Overall trends for specific portals can be found in the Instant Answers Effectiveness by Portal report.
To see the top search phrases, understand what questions users are asking, and identify which questions are served or not served by Instant Answers, use the Instant Answers Effectiveness by Search Phrase report.
To see which articles are most likely to be referenced in Instant Answers, use the Instant Answers Source Articles report.
To see which knowledge attachments (for example, PDFs) are most likely to be referenced in Instant Answers, use the Instant Answers Source Attachments report.

The following capabilities are related to Instant Answers, but reporting of these may be found separately:

Semantic Suggestions use AI to suggest articles as a user types their search phrase. The success of Semantic Suggestions can be measured in the Search Optimization Reports.
When an Instant Answer is presented which references one or more source articles, hyperlinks to these articles are also presented so that the user can choose to click-through and inspect the source. Usage of this article access method is measured in the Article Access by Search Report.