About Settings
Settings are selective properties of business objects and are used to configure the way the system works. For example, security settings help you configure the following properties of user password - the expiry time period for passwords, the characters allowed in passwords, etc.
Settings are administered across the application in multiple areas and can cascade down to lower levels. For instance, some settings that are configurable at the partition level can also be adjusted at the department level or even the individual user level.
Some settings are also available in the Administration Console in multiple locations for the convenience of the user's experience in setting up the application. For example, settings for Click-to-Call are available at the partition level under the General Settings node (Apps > General Settings). The Click-to-Call settings are also available at the department level under the Click-to-Call node (Apps > Click-to-Call > Settings).
The following settings are available:
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Partition settings: This lists settings available to partition administrators to control the partition level resources. Some of these settings cannot be reset at lower levels.
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Security settings
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CallTrack settings
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Social settings
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Offers settings
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Email settings
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Cobrowse settings
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Language settings
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Chat and Messaging settings
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Integration settings
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General settings
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Knowledge settings
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Monitoring settings
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Department settings: This lists settings available to administrators to control the department level resources. Department settings can be configured by partition administrators for all departments in the partition, by department administrators for individual departments, and by individual users as user preferences.
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Click to call settings
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Social settings
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Offers settings
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Email settings
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Cobrowse settings
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Language settings
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Chat and Messaging settings
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General settings
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Knowledge base settings
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User settings: If administrators want settings within a department to have different values for different users, they can achieve it by configuring user settings groups. Only a subset of department settings is available as part of this group. A department comes with a default user settings group and all the users created in that department automatically become a part of the default group. Administrators can make these settings available to individual users as user preferences. Users can configure these settings according to their choice.
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Activity settings
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Activity pushback settings
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Common settings
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General settings
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Monitoring settings
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Spellchecker settings
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User settings
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Related Topics