Welcome

The eGain AI Agent serves as a central hub for creating, managing, and optimizing AI Agents. Designed to enhance customer interactions, it enables users to configure generative AI-powered Virtual Assistants (VA), ensuring accurate and efficient responses. By leveraging advanced AI models and structured knowledge sources, AI Agents can resolve customer queries seamlessly while maintaining a natural conversational flow.

With the AI Agent, you can:

1. Create AI Agent

2. Configure Data Source

3. Test AI Agent

4. Personalize AI Agent

5. Analyze AI Agent Perfomance
6. Integrate Channel
7. Configure Workflows
8. Enable Actions
9. Manage your subscriptions