Navigation Menu

This menu allows users to navigate through the different tools and features within the console.

The following table describes the function of the buttons on the Navigation menu:

 

Use

To

My Work My Work

 

Work on all the articles and suggestions that are assigned to you by the knowledge workflows. Here, you can work on two types of articles that are moved through the workflow:

  1. Suggested Articles

  2. Authored Articles

Quick Access Lists Quick Access Lists 

Create and manage article lists. The application comes with the following default lists:

  1. All Suggestions

  2. Articles About to Expire

  3. New Articles

  4. Popular Articles

  5. Updated Articles

Articles Articles

 

Create and manage folders to easily manage content. The application comes with the following default folders:

  1. Email & Chat Quick Responses

  2. Content Suggestions 

  3. Knowledge Building Blocks

Case Bases Case Bases

Create and manage case bases to help users solve their queries through guided help designs and information.

Article Types Article Types

Create and manage article types. The application comes with the following default article types:

  1. Data Link

  2. General

  3. Guidance

  4. Guided Help Session

  5. Rich Message 

  6. Suggestion

  7. Topic Home

  8. Virtual Assistant Action

Compliance Policies Compliance Policies

Create and manage compliance policies for articles for which the users must confirm reading.

Workflows Workflows

Create and manage workflows that can be processed in the Knowledge Console.

Topics Topics

Create and manage topics to be added to the portal.

Portals Portals

Create and manage portals for the Knowledge Console.
Related Topics