Welcome

The eGain AI Agent for Contact Center serves as a central hub for creating, managing, and optimizing AI Agents for contact centers. Designed to enhance customer interactions, it enables users to configure generative AI-powered Virtual Assistants (VA), ensuring accurate and efficient responses. By leveraging advanced AI models and structured knowledge sources, AI Agents can resolve customer queries seamlessly while maintaining a natural conversational flow.

With the AI Agent for Contact Center, you can:

1. Create AI Agent

2. Configure Data Source

3. Upload Transcripts

4. Test AI Agent

5. Personalize AI Agent

6. Analyze AI Agent Performance
7. Integrate Channels
8. Manage your subscriptions