Welcome

The eGain AI Agent for Contact Center serves as a central hub for creating, managing, and optimizing AI Agents for contact centers. Designed to enhance customer interactions, it enables users to configure generative AI-powered Virtual Assistants (VA), ensuring accurate and efficient responses. By leveraging advanced AI models and structured knowledge sources, AI Agents can resolve customer queries seamlessly while maintaining a natural conversational flow.

With the AI Agent for Contact Center, you can:

1. Create AI Agent

2. Configure Data Source

3. Upload Transcripts

4. Test AI Agent

5. Personalize AI Agent

6. Analyze AI Agent Performance
7. Integrate the AI Agent with Amazon Connect or Genesys Channels
8. Configure Workflows
9. Enable Actions
10. Manage your subscriptions