Bulk Upload Agent Desktop Template

This table shows the columns required when bulk loading Agent Desktops.

Columns that are common to many resources are described in Global Bulk Upload Columns.

Column Name	Data Type	Required	Description
DepartmentMember	Enterprise Name	No	The department that this item belongs to. This field is only valid if the organization is associated with a Unified CCE instance running Unified CCE version 10.5 or later. Otherwise, an error will be reported if this field is present.
WrapupDataIncomingMode	Numeric	No	Indicates whether the agent is allowed or required to enter wrap-up data after an incoming call. 0: Required 1: Optional 2: Not allowed 3: Required with Wrap up Data If value is blank, defaults to 1.
WrapupDataOutgoingMode	Numeric	No	Indicates whether the agent is allowed or required to enter wrap-up data after an outgoing call. 0: Required 1: Optional 2: Not allowed If value is blank, defaults to 1.
WorkModeTimer	Numeric	No	The amount of time in seconds (1-7200) allocated to an agent to wrap up the call. If not supplied, defaults to 7200.
RemoteAgentType	Numeric	No	Indicates how mobile agents are handled. 0: No remote access 1: Use call by call routing 2: Use nailed connection 3: Agent chooses routing at login If value is blank, defaults to 0.