Bulk Upload Call Type Template

This table shows the columns required when bulk loading Call Types.

Columns that are common to many resources are described in Global Bulk Upload Columns.

 

Column Name

Data Type

Required

Description

DepartmentMember

Enterprise Name

No

The department that this item belongs to. This field is only valid if the organization is associated with a Unified CCE instance running Unified CCE version 10.5 or later. Otherwise, an error will be reported if this field is present.

ServiceLevelType

Numeric

No

Indicates how the system software calculates the service level for the skill group. If this field is 0, Unified CCE uses the default for the associated Peripheral/MRD pair.

Valid numbers are as follows:

  • 0 or blank: Use Default

  • 1: Ignore Abandoned Calls

  • 2: Abandoned Call Has Negative Impact

  • 3:Abandoned Call Has Positive Impact.

ServiceLevelThreshold

Numeric

No

The service level threshold, in seconds, for the service level. If this field is negative, the value of the Service Level Threshold field in the Peripheral table is used.
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