Bulk Upload Skill Group Template
This table shows the columns required when bulk loading Skill Groups.
Columns that are common to many resources are described in Global Bulk Upload Columns.
|
Column Name |
Data Type |
Required |
Description |
|---|---|---|---|
|
DepartmentMember |
Enterprise Name |
No |
The department that this item belongs to. This field is only valid if the organization is associated with a Unified CCE instance running Unified CCE version 10.5 or later. Otherwise, an error will be reported if this field is present. |
|
PeripheralNumber |
Numeric |
No |
The service number as known at the peripheral. If not supplied, an auto-generated number is used. |
|
PeripheralName |
SNC |
No |
The name of the Peripheral as it is known on the site. |
|
AvailableHoldOffDelay |
Numeric |
No |
The value for this Skill Group instead of using the one associated with this peripheral. |
|
Priority |
Numeric |
No |
The routing priority for the skill. This should be set to 0. |
|
Extension |
Numeric |
No |
The extension number for the service (used by Lucent DEFINITY ECS). |
|
IPTA |
Y / N |
No |
Indicates whether the Unified CCE picks the agent. |
|
ServiceLevelThreshold |
Numeric |
No |
The service level threshold, in seconds, for the service level. If this field is negative, the value of the Service Level Threshold field in the Peripheral table is used. |
|
ServiceLevelType |
Numeric |
No |
Indicates how the system software calculates the service level for the skill group. If this field is 0, Unified CCE uses the default for the associated Peripheral/MRD pair. Possible values: 0 = Use Default; 1 = Ignore Abandoned Calls; 2 = Abandoned Call Has Negative Impact; 3 = Abandoned Call Has Positive Impact. |
|
DefaultEntry |
Numeric |
No |
Normal entries are 0 (zero). Any records with a value greater than 0 are considered a default skill group for configuration purposes. Records having a value of 1 are used by Unified CCE as the default target skill group. |
|
PeripheralMember |
Enterprise Name |
Yes |
The peripheral to assign this skill group to. |
|
RouteMember |
SNC |
No |
The Routes associated with this skill group. To supply a list of routes, separate the routes in the list with a semi-colon (;). Note: The specified route or routes must not already exist. They will be created as part of the bulk upload of the skill group. |
|
MediaRoutingDomainMember |
Enterprise Name |
Yes |
The Media Routing Domain. This cannot be changed after skill group upload. |
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