Global Bulk Upload Columns

These columns are common to every bulk upload template file except where stated.

The Required? column in the tables below indicates whether the column must be present.

Column Name	Data Type	Required	Description
Path	Path	No	Describes where in the tree the resource will be created. If you want to supply the path in the bulk upload screen, you must remove this column. Use the forward slash ("/") as a delimiter when specifying folders. For example, use / to specify the root folder, /MyOrganization to specify an organization folder and /MyOrganization/MyFolder to specify a organization subfolder. Note: If you leave the column present and do not set a value, bulk upload will attempt to upload into the Root directory, which is valid for items such as folders, but not for resources such as Agent or Skill Group. Removing the column completely will upload the resources into the folder you were working in when you initiated the bulk upload.
Name	SNC	Yes	The name of the resource in eGain Analytics. This must be a unique name. In most cases, this will not be provisioned.
Description	-	No	Describes the dimension being created. This is never provisioned.
EnterpriseName	SNC	No	The name for the resource being created. This field is provisioned and cannot be omitted. If you leave it blank an Enterprise name is generated for you.
EffectiveFrom	Date	No	The date from which the resource is active. The default is the current date. Note: This date is not localized, and will be treated as a UTC date.
EffectiveTo	Date	No	The date on which the resource becomes inactive. The default is forever. Note: This date is not localized, and will be treated as a UTC date.